Surprising: Even After Losing a Mobile Device, One in Three Still Don’t Lock It Up

Losing your mobile device can be a disturbing, and even devastating event. People lose financial data, photos of their kids, important contact information, private info, and even company data. Once you’ve had that experience, you automatically take extra precautions not to lose one again. Right?

Not necessarily. A recent survey conducted by NQ Mobile says that of every three unfortunate consumers who experience a lost mobile phone, whether by accident or theft, at least one of them still won’t bother to lock up the new phone.

Most people perceive a lost or stolen phone or device as a hard lesson – one that changes their conscious behavior when they’re forced to buy a new one. After losing a phone and having to get a new one, 69% of those consumers take steps to protect their new devices. As illogical as it may seem, 31% still choose to leave their new devices open and vulnerable. Where’s the disconnect?

It’s definitely a concern

Our survey reveals that most of us are aware of all the things that could go wrong if we were to lose a mobile device. In fact, in order of concern, these are the things that frighten most users about losing a phone:

  1. Losing saved contacts
  2. An intruder reading their emails or texts
  3. Having an unauthorized person post to their social networking accounts
  4. Having their photos or videos posted publicly

So, the awareness is there, but only 52% of those we surveyed used a passcode or some kind of safety method to prevent stranger-access to their device. Interestingly enough, younger consumers are more likely to take precautions. 64% of respondents aged 18 to 34 use some method of device locking, as opposed to only 30% aged 55 and up.

More than a few of us have lost a phone or device

A significant 25% of our respondents said they’ve either lost a device or had one stolen in the past. Of these devices, 40% were unprotected. After getting a new phone, 69% of those who lost unlocked phones changed their ways and added some kind of  protection to their device. But, surprisingly,  31%  still gamble with leaving their phone unlocked and unprotected.  People are funny.

Parents and kids

Our next blog post will explore what this latest survey reveals about parents and their concerns connected with their kids’ use of smartphones. In the meantime, here’s a short list of tips from our researchers about protecting your interests on your smartphone or other mobile devices:

  1. Lock It Up.
  2. Share Wisely.
  3. Do Your Research.
  4. Arm Your Device. 

For more tools to protect your smartphone from intrusions, attacks and snoops, visit NQ Mobile.

Read our full press release.


QR Codes – Are They Safe?


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Those intriguing patterned blocks  on products, signs, posters, ads, websites and hundreds of other places, are definitely here to stay.  QR Codes (Quick Response) are a technological leap beyond the old bar codes with which we’ve become so familiar the … Continue reading

Planning to Break Loose During Spring Break? Keep Your Smartphone Safe.


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It’s a cut-loose celebration season for thousands of tired college students, professionals and families. Small wonder it’s a time when more smartphones than ever are lost or compromised. We say: Party on, Spring breakers, but don’t forget to take a moment … Continue reading

A Lucky (and Smart) St. Patrick’s Day to All


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It’s downright amazing how many of us find a drop of Irish blood in our veins when St.Paddy’s Day rolls around.  There’s nothing like a rowdy St. Patrick’s Day celebration, complete with green beer, parades, and a lovely saturation of … Continue reading

Real Parents Award NQ Family Guardian the PTPA “Most Trusted” Seal

Parent Tested, Parent Approved WinnerWe already knew the truth about Family Guardian. But now, twenty thousand unbiased parents have awarded NQ Mobile’s Family Guardian their highest rating of excellence through PTPA Media Inc. (Parent Tested, Parent Approved).

When parents see our PTPA Winner’s seal on Family Guardian, they can rest assured they’ve found a high-quality product that’s been given an emphatic seal of approval by other parents. It’s PTPA’s mission to discover the finest parenting products by letting real consumers test and evaluate them in the privacy of their own homes. Independent parent volunteers choose the winners, based on merit and user experience.

Parent testers are not influenced by advertising or commercial interests,so the PTPA Winner’s seal means this is a product parents can really trust.

This is a proud win for NQ Mobile because, as our own Victoria Repice commented, “As mobile devices continue to increase in popularity and replace other connected devices, safety for families and individuals will continue to be a paramount concern. NQ Family Guardian allows parents to unobtrusively manage their kids’ mobile phone usage, while also ensuring a safe and fun experience.”

Sharon Vinderine, CEO and founder of PTPA Media Inc, had this to say about this coveted award: “At PTPA Media, we are proud to play a role in certifying innovative products that families can trust. When consumers search for our Seal of Approval on product packaging and web sites, they are essentially searching for validation from their peers.  Their peers will have objectively tested and approved these products based on their performance in a real life environment. That type of resource for families is priceless.

Look for the PTPA seal when you download NQ Family Guardian. It’s just another reminder that we at NQ Mobile care about you and your kids. Family Guardian’s available on the Google Play store along with NQ Mobile Security and NQ Mobile Vault for Android.

 Read our news release.

NFC: No Longer a Techno-Mystery

When it comes to technology, so many acronyms and abbreviations swirl around us  that we tend to ignore a lot of them.  But, NFC is one we should know about, and it’s not complicated.

Near Field Communication is simply the capability of one wireless device to communicate with another.  Whether it means waving your smartphone over a payment module at a coffee shop, or sharing data with a friend by touching your smartphones, both devices must be NFC-enabled in order to work.  Not all technology has this capability, but it’s a safe bet that, if you don’t have it now, you’ll have it in the near future.

Using a high range frequency, NFC enables instant and secure communication between two devices.  NFC’s already being used successfully at ticket gates and at larger retail outlets with credit card readers. The NFC chip inside a smartphone stores your credit card information, as well as travel ticket information and, well, anything of value that you formerly toted around on plastic cards in your leather wallet.

If you own a smartphone and didn’t think to ask if it’s NFC enabled, there’s a great website with a list of which models have it and which don’t. Yes, there’s an entire website devoted just to NFC. Check out NFC World’s “Definitive List” and find out if your phone has the chip or card that will allow you to wave or touch it to complete a transaction.  The site lists which phones have it now, which will have it in the near future, and which models don’t have it.

Retailers and merchants are catching on to the benefits of NFC, but progress is slow.  MasterCard Pay Pass and Google Wallet may be the most common NFC tools available for the smartphone, but you can’t use them everywhere.  If you want to know where you can try out Google Wallet, check out their site for companies, or enter your zip code and find out about merchants in your area. MasterCard PayPass also has a locator feature where you can find out which merchants will accept it, and where they’re located.  Both apps are available on Google Play.

Researchers have found flaws in NFC systems, as with any fledgling technology. Cyber crime has not ignored the challenge of NFC, and it will take some time to perfect and secure it. Don’t forget to have a powerful security product on your smartphone.

Perhaps one day soon we’ll be paying for everything with our smartphones or some other handheld gadget that we’ll simply wave at the dentist’s office, the grocery store or our favorite restaurant. The rate at which technology is changing makes us think it won’t be long before NFC’s the norm.  But it takes two devices to do the NFC tango, and there are thousands of merchants who need to wake up and smell the money.